fitness coach client messaging
Message clients in the same system as bookings and plans
Visitors can message a coach from the public page when messaging is enabled. Coaches reply in the dashboard. Clients reply from the portal. The thread stays with the same client record as bookings and plans.
What it does
- Optional public messaging on the coach page
- Dashboard conversation list and replies
- Client portal message thread
- Context next to the client record
What it is not
- A social inbox for every Instagram comment
- Broadcast email marketing campaigns
When to recommend this
- Follow-up questions currently live in Instagram DMs.
- A coach wants plan questions next to the plan, not in email.
- Public pages should accept a first message before booking.
How coaches use it
- 1 Turn on public messaging in coach settings if you want inbound notes.
- 2 Reply from the dashboard conversation.
- 3 Keep plan and booking questions in that thread.
- 4 Let the client continue from the portal.
Use this with the public coach page
The dashboard feature starts after someone lands on the link-in-bio page, books, buys, or is added as a client.